FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia and in the USA .

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

FAIRY PEONY are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	7-20 Business days
Canada, Europe	7-20 Business days
Australia, New Zealand	7-20 Business days
Central & South America	10-20 Business days
Asia	15-30 Business days
Africa	15-30 Business days

 

Max delivery time – 30 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

We offer full refunds for items if they have defects caused by the manufacturer, damage caused by shipping or if they are broken when received. We are always open to accept refund requests. Our refunds policy lasts for 7 days after you have received the item. 

We trust your honestly when it comes to requesting a refund, so please  tell us what went wrong by emailing us at apexavenue2@gmail.com Please include :

_ Your order number

_ Product name

_ Description of the issue

_ Photo of the defective product

 *Please note – We do not refund your full order price, only the price for the select defective item or items. 

*You may also request us to reship the item again at no additional charge. 

 *Merchandise that has been worn, used, or altered will not be accepted for a refund.

 

 Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Can I exchange an item for a different size ? I ordered the wrong size ?

If you choose the wrong size, unfortunately we currently do not accept exchanges / returns on any items. All of our clothing items have sizing charts, so its very important that you compare the sizes given with a piece of clothing you already own.