Waistline: empire

Type: Neck-mounted

Style: Sexy & Club

Sleeve Style: Spaghetti Strap

Sleeve Length(cm): Sleeveless

Silhouette: Sheath

Season: Summer

Release Date: Summer 2022

Profile Type: H

Pattern Type: Solid

Origin: CN(Origin)

Neckline: Halter

Model Number: Sexy Women Dress

Material Composition: Synthetic fiber

Material: Polyester

Gender: WOMEN

Dresses Length: Ankle-Length

Decoration: Backless

Closure Type: Pullover

Age: Adult

To ensure that your package is properly delivered, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, express shipping not available to PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Trend4us to import the goods on his behalf. Further, the consignee/buyer agrees Trend4us may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

 

Sustainability

We are committed to doing what we can to support this beautiful planet we live in, All deliveries are carbon neutral

 

Shipping Cost

USA: Standard Shipping $4.99 and Free Shipping on Orders Over $99

USA: Express Shipping available for extra costs

Rest of the world: Standard Shipping $9.99 and Free Shipping on Orders Over $99

Rest of the world: Express Shipping available for extra costs

 

Delivery

What is the estimated time of delivery for my order?

Typically, orders are fulfilled within 3-7 days, although print-on-demand apparel may require 7-15 days for production. Personalized or custom-made items, such as handmade dresses and wedding dresses, may take up to 15-25 days for production before being shipped out. The shipping time will vary based on your location, but can be estimated as follows:

●  USA: 6–9 business days

●  Europe: 12–15 business days

●  Australia: 12–17 business day

●  Japan: 12–17 business days

●  International: 14–25 business days 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

●  Check your shipping confirmation email for any mistakes in the delivery address

●  Ask your local post office if they have your package

●  Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@trend4us.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at apexavenue2@gmail.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at apexavenue2@gmail.com immediately with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Can i cancel my order?

We do not accept order cancellations so please shop responsibly. In certain special cases (if accidentally purchased the wrong size) we can swap out a size for you or color if you notify us before your order is fulfilled and if we have stock on hand.

My order has been flagged for fraud check, what does this mean?

we want to make sure we are taking the steps to protect our customers as well as our company. 
We review all orders that come through our system. If your order is flagged, it means some of the information on your order is suspicious, or that your profile matches that of a similar fraud order we've previously seen. In most cases, the system might flag your order if you are using a credit card that has a different billing address than your shipping address, or if the name on either is different than the billing details of your credit card. I hope you can understand why we're being cautious to double check that these order details are correct!
Our e-mail system is encrypted, which means your information is safe when you send it to us. 

To proceed with your order we do have to verify your information. Please send us email that includes one or both of these documents along with your order number:

1. Proper identification with proof of address (a driver's license or government issued ID)
2. Copy of credit card statement that reflects your purchase

Once a member of the team has assisted you, we will get a response within 48 hours. After which your order will automatically proceed to processing (if approved), or cancelled (if not approved).

 

Reserved Rights Regarding Shipping

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, Trend4us reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Trend4us reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Similarly, Trend4us reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.

We want you to love your new Trend4us item as much as we do. That's why, provided that it’s returned to us in its original condition and packaging, unworn, unwashed and with all labels attached.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for defective, damaged items. Please note, all refunds and returns must be approved by Apex Avenue.

As soon as we receive the return from you to our warehouse, we will inspect the item and begin to process the return which will take 5-7 business days. 

To start a return, you can contact us at info@trend4us.com providing the reason for request the return along with items photos (with a clear description of the problem).

If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Who covers the return shipping cost?

The customer is responsible for covering the cost of return shipping for all return items. Trend4us does not provide coverage for return shipping costs, and therefore, you will need to return the item at your own expense. We suggest that you use a trackable method at a carrier of your choice when returning the item(s). It is important to keep in mind that our focus on sustainability means that returns have a carbon footprint.

All approved Returns Must be Handover to the Courier Within 5 Days of Receiving the Return Approval

At our company, we strive to provide excellent customer service, which includes making our return process as simple and straightforward as possible. However, to ensure that we can process returns in a timely manner and maintain efficient operations, we have implemented a policy that requires all approved returns to be handed over to the courier within 5 days of receiving the return approval.

This means that once a return has been approved by our team, the customer is responsible for ensuring that the product is shipped back to us within 5 days. If the product is not shipped within this timeframe, we may not be able to accept the return, and the customer may not be eligible for a refund or exchange.

By adhering to this policy, we can ensure that our customers receive prompt and efficient service while also allowing us to manage our operations effectively. We appreciate your understanding and cooperation in following this policy.

 

Damages and issues
We kindly ask that you carefully examine your order upon arrival and promptly inform us if you encounter any defects, damages, or discrepancies such as receiving the wrong item or a product that does not match the description. To assist us in addressing the issue, please include photos when you contact us. We will evaluate the matter and take necessary steps to rectify the situation.

Please note that in order to qualify for a return or refund based on the reasons mentioned above, you must notify us within 24 hours of receiving your order. Requests made beyond this time period will not be approved and the items will not be eligible for return or refund. We appreciate your cooperation and understanding.
 

Exceptions / non-returnable items
Certain items cannot be returned, personalized or custom-made items, including custom handmade dresses, wedding dresses, party dresses, bodysuits, swimwear, undergarments, women's dresses, shoes, all accessories (bags, jewelry, socks, etc), garments such as bralettes, robes, sleepwear, lingerie, underwear, leotards, as well as products on sale or marked as final sale, gift cards, and size exchanges.

 

Final Sale
Products purchased during a storewide sale, noted as final sale, or purchased a product in sale or As-Is Charity Sale or any exclusive promotion or purchased a product by Cryptocurrency or any payment made by digital currency are all considered Final Sale and are not eligible for a return.

Please note, any items listed as SALE  including  but not limited to any seasonal promotions, products from As Is Charity sale, or any products listed for future sales and promotions are all Final sale and not eligible for a refund

All orders made during BFCM and holiday season (up until December 24) are subject to no returns and/or refunds.

 

Exchanges
We do not offer exchange.

Refunds
All returns will be refunded as store credit via gift card Due to the nature of our fast limited supply sourcing we do not offer refunds to the original form of payment.

 

Restock fees

Approved returns are subject to a 30% restock fee. This helps our business recover some of the fees that we incur for the initial return.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on a gift card.

Gift cards

Gift cards cannot be cancelled or refunded for cash.

Didn’t receive your gift card?

Please make sure to check all folders including Spam on the email address associated with your order. If you lost access to your email you’ll need to contact us with your order number, full name, and billing address.

Should I know anything else about Return Policy?

• Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• Damaged, defective, or incorrect items must be reported immediately on delivery.
• We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.