Returns:

• Items must be requested for a return within 28 days of successful delivery.
• Items must be in their original form (NOT worn, altered, perfumed, or washed).
• Earrings, gloves, warmers, and socks are intimate and cannot be returned due to hygiene reasons.
• Items on "sale" are non-refundable and cannot be returned/exchanged.
• We reserve the right to refuse a refund/exchange if the items have any signs of wear, alterations, misuse, or damage.
• If you believe an item is defective or has been damaged in shipping, please Contact Us before proceeding with the returns procedure.
   
• We offer prepaid Free Return shipping labels for returns in the following countries:
   
  • United States
  • United Kingdom
  • Canada
  • Australia

It may take us up to a week to generate your label and therefore accept your return request. Upon your receipt of the label, you must ship your return within 5-7 calendar days of receiving the label. We reserve the right to reject your return request if you are unable to ship your return to us within an acceptable time range upon receipt of your prepaid Free Return shipping label.

We will only offer prepaid Free Return shipping labels for orders worth up to 200 GBP (< 275 USD) at no cost to you. Any additional items returned above this 200 GBP threshold will incur a combined handling and shipping fee of 7.50 GBP per item returned, which will be deducted from your refunded amounts.

• If your country of residence is not listed above, the cost of returning the item to us, via tracked shipping, is the responsibility of the buyer.
  • Returns up to 200 GBP (< 275 USD) will incur no handling fee. We will charge handling fees for any products returned above a total value of 200 GBP (> 275 USD). where any additional items returned above this threshold will incur a combined handling and shipping fee of 7.50 GBP per item, which will be deducted from your refunded amounts.
  • Our products are shipped from our private warehouses in South Korea, Mainland China & Hong Kong, so you must be prepared to return items to one of these locations. You will also be provided with our return addresses for the United States, United Kingdom, Canada, Australia & Germany should you determine returning your items to one of these locations is more cost-effective.
  • It is highly important that your self-organized return shipping method is tracked as otherwise there is no legitimate proof of shipment or delivery.
  • In this case, we are not responsible for lost returns or exchanges.
     
• Refunds can be issued to either the original payment method or as store credit, depending on your choice.

Exchanges:

• We offer free exchanges as per the same terms for our returns above, offering free shipping labels for particular countries (see above), while for other countries, the cost of shipping items back to us would be the responsibility of the buyer.
• Once we have received your package it can take up to 14 days to process an exchange.

We deliver internationally to the countries listed below:

• Australia
• Austria
• Belgium
• Bulgaria
• Canada
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hong Kong SAR
• Hungary
• Ireland
• Israel
• Italy
• Japan
• Latvia
• Lithuania
• Luxembourg
• Macau SAR
• Malaysia
• Malta
• Mexico
• Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• Romania
• Saudi Arabia
• Singapore
• Slovakia
• Slovenia
• South Korea
• Spain
• Sweden
• Switzerland
• Thailand
• Turkey
• United Arab Emirates
• United Kingdom
• United States
• Vietnam

• We endeavour to process and fulfil items within 7 working days from purchase but may vary depending on staff availability.
• Total delivery times vary internationally, so will be made apparent for your particular country during checkout. Please note that the total delivery time shown at checkout is already the processing duration add shipping duration combined.
• If you have entered an incorrect, incomplete, or faulty shipping address as part of your order, we cannot be held responsible. In this event, we will do our best to support you as much as reasonably possible, but failing that, this event will be your responsibility to pursue.
• We cannot be held immediately responsible for shipping delays caused by logistics companies, shipping providers, and carriers.
• Orders are not expected to be dispatched on weekends or bank holidays.
• An email confirmation will be sent to you when the order has been dispatched. This will be sent to the email address stated on your order.
• All deliveries will be recorded and traceable.
• You will be informed if we are not able to ship to your location and a refund will be prompted as soon as possible.
• If you fail to pick up a shipment after unsuccessful delivery attempts to your shipping address, and your time to collect your shipment at your local collection point or post office expires, we can try our best to redeliver your shipment to you for an additional delivery cost. If for whatever reason this redelivery is not successful as a result of your time to collect your shipment from a collection point being expired, then we cannot be held immediately responsible and the event will be your responsibility to pursue.
• We cannot be held responsible for items damaged in shipping, in this case, you must file a complaint with the carrier, though we may be able to assist you with this.
• If your shipment is classed as 'delivered', but for some reason, you have not yet received it, then you must contact us within 2 working days of the delivery notification, otherwise, we reserve the right to consider your claim as ingenuine.
• Our shipments are classified as Delivery Duties Paid (DDP), where we pay the the duties for your shipment on your behalf in advance.
• Our products are typically shipped from our private warehouses in South Korea, Mainland China, and Hong Kong.