We offer full refunds for items if they have defects caused by the manufacturer, damage caused by shipping or if they are broken when received. We are always open to accept refund requests. Our refunds policy lasts for 7 days after you have received the item. 

We trust your honestly when it comes to requesting a refund, so please  tell us what went wrong by emailing us at apexavenue2@gmail.com Please include :

_ Your order number

_ Product name

_ Description of the issue

_ Photo of the defective product

 *Please note – We do not refund your full order price, only the price for the select defective item or items. 

*You may also request us to reship the item again at no additional charge. 

 *Merchandise that has been worn, used, or altered will not be accepted for a refund.

 Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Can I exchange an item for a different size ? I ordered the wrong size ?

If you choose the wrong size, unfortunately we currently do not accept exchanges / returns on any items. All of our clothing items have sizing charts, so its very important that you compare the sizes given with a piece of clothing you already own.